FAQs

We hope we can answer your question below, but if not, feel free to contact us!

What currency are payments transacted in?
All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.

What size am I?
We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at info@sharksing.com and we'll help you out!

Where does Sharksing ship from?
We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We give our customers exactly what they pay for, and we make every cent count.

What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Bank transfer. Please note that some banks may charge users foreign transaction fees when you pay by credit card.

Why was my payment declined?
There could be a few reasons. If you paid via credit card or PayPal, send us a note at info@sharksing.com and we'll investigate.

Can I use a gift card and a promo code in the same order?
Yes! You can use both the gift card and promo code in one order. Just make sure to enter the gift card first, and then the promo code.

Are Taxes and Customs Duties included in the price?
Taxes and Customs Duties are not included in checkout. When the package arrives in your country, the delivery company will contact you in regard to the amount of taxes/duty you should pay. For more information, you can check out our Shipping page.

I ordered something and now it’s on sale, do you offer price adjustment?
Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list.

What is the status of my order?
You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at info@sharksing.com and we'll happily check it for you!

Can I change or update my order?
Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at info@sharksing.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

I made a mistake on my order, or I want to add or change something! Can I?
Sometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at info@sharksing.com as soon as you realize, and we'll do our best to see what we can do!

Can I cancel my order?
It depends! If you contact us info@sharksing.com to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us by info@sharksing.com.

What happens if my package is lost and stolen?
Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information.

My item came damaged, what should I do?
If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at info@sharksing.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.

How do I wash my products?
We recommend washing our garments with gentle detergents and at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the tags of your product.

How long does shipping take?
Hey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

What's your return policy?
While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect.
You have 14 days to decide if an item is right for you. If you would like to return the item please contact us within 14 days of delivery. Please email info@sharksing.com and indicate the item(s) you would like to return and the reason for your request.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on customized items, underwear, swimwear, and items marked final sale.
If you have not received your refund within 14 days of shipping out your returned product, please contact info@sharksing.com ASAP.